Privacy Policy

Last updated: May 2026

1. Data Collection & Usage

We collect basic account information (email) and the media files you upload solely for the purpose of providing transcription services. We do NOT use your private audio, video, or generated transcripts to train our AI models. For PRO users who explicitly enable 'AI Enhancement', transcripts are temporarily processed via OpenAI's Enterprise API for formatting and translation. Under OpenAI's Zero Data Retention policy for APIs, your data is NOT used to train their models and is immediately discarded after processing.

2. Data Security & Storage

Your files are stored in our secure cloud infrastructure (Cloudflare R2) and encrypted both in transit and at rest using AES-256 encryption. Access to this infrastructure is strictly limited. Our administrators cannot and do not listen to your private audio files.

3. User-Controlled Deletion

We believe you should own your data. You have full control over your files. When you delete a transcription from your dashboard, the database record and the associated media file are permanently and irreversibly destroyed from our servers.

4. Copyright & Ownership

You retain 100% ownership and copyright of all media files you upload and the resulting text transcripts generated by our service. voxora claims no ownership rights over your intellectual property.

5. Prohibited Uses

You may not use our service to transcribe illegal content, including but not limited to child sexual abuse material (CSAM), content promoting terrorism, or audio obtained illegally without required consent. We reserve the right to suspend accounts that violate these terms or lawful requests from authorities.

6. Third-Party Processors

We utilize trusted third-party payment processors and cloud hosting services. These providers are bound by strict data processing agreements and are GDPR-compliant.